Terms and Conditions

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Distance withdrawal form

1. Introductory provisions

1.1 These general terms and conditions (hereinafter referred to as "terms and conditions") regulate the mutual rights and obligations of CHEMOSVIT FIBROCHEM, s.r.o., registered office: 31 736 327, registered in the Commercial Register of the District Court of Prešov, Section: Sro, Entry No.: 38892/P, e-mail: info@prolenshop.sk and telephone number: +421 908 740 359 or +421 905 902 234, as a merchant ("Seller"), and any person who purchases goods for personal consumption and not for business purposes ("Buyer"), arising in connection with or pursuant to a contract of sale entered into between the Seller and the Buyer (the "Parties") through e-commerce via https://prolenshop.en/ (i.e. a contract concluded remotely) or outside the Seller's premises (hereinafter referred to as the "Purchase Contract").

1.2 The Terms and Conditions form an integral part of the Purchase Contract. Unless a deviating arrangement is expressly stated in the Purchase Contract or its annexes or the validity of certain provisions of these Terms and Conditions is excluded or otherwise modified by the Purchase Contract or other express agreement between the Seller and the Buyer, these Terms and Conditions shall otherwise apply to the mutual relations of the Parties;

1.3 Legal relations between the Seller and the Buyer not expressly regulated by the Buyer shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, and Act No. 108/2024 Coll., the Consumer Protection Act, and the Consumer Protection Act and the Act on Amendments and Additions to Certain Acts (hereinafter referred to as the "Consumer Protection Act").

2. Order and conclusion of the purchase contract

2.1 The Buyer orders the Goods by filling in the electronic order form on the Seller's website.

2.2 The Buyer shall fill in all the required data in the electronic order form (hereinafter also referred to as the "order").

2.3 The completed electronic order form shall be sent by the Buyer to the Seller, and the order shall be deemed to have been sent if it is delivered to the Seller and contains all the required data. The sent order shall be deemed to be a proposal for the conclusion of a purchase contract. Once sent, the order will be processed by the Seller and a confirmation of the Seller's receipt of the order will be sent to the e-mail address provided by the Buyer. Upon delivery of the confirmation of receipt of the order, which the Seller sends to the Buyer at the e-mail address provided by the Buyer, the Purchase Contract shall be deemed to be concluded.

2.4 By sending the order electronically to the Seller, the Buyer confirms that he/she has read these terms and conditions of the Seller and agrees with them in their entirety and that he/she has been informed that the order includes the obligation to pay the purchase price.

2.5 Costs incurred by the Buyer when using remote means of communication in connection with the conclusion of the Purchase Contract (e.g. internet connection costs) shall be borne by the Buyer.

2.6 The Purchase Contract may only be concluded by a person over 18 years of age.

3. Transportation method

3.1 Unless otherwise specified in the Purchase Contract, the method of delivery of the Goods shall be determined by the Buyer, who shall be obliged to pay the Seller the costs for the chosen method of transport.

3.2 The Seller undertakes to inform the Buyer of the dispatch of the goods to the e-mail address provided by the Buyer.

3.3 The dispatch of the ordered goods shall be understood as their dispatch to the address specified by the Buyer in the order. The Seller reserves the right to add the cost of sending the goods to the Buyer to the amount of the order according to the carrier's current price list.

3.4 In the event of a Buyer's request to send goods abroad, the Seller reserves the right to add to the price of transport the costs of shipping abroad, which shall be notified to the Buyer in advance.

4. Purchase price and method of payment

4.1 The purchase price which the Buyer agrees to pay to the Seller consists of the price of the Product, the cost of transport, delivery, postage and other costs and charges. The Seller advises the Buyer that additional costs and charges may be included in the purchase price if the costs and charges cannot be determined in advance.

4.2 The Seller offers a choice of the following payment methods: credit card or cash on delivery upon receipt of the goods from the carrier.

4.3 If the Buyer chooses to pay by credit card via the Internet, the Buyer will be redirected to a third-party payment server (of the Seller's choice) after completing the order, where he/she will fill in the necessary payment details. After verification of their validity, the order will be confirmed and the amount of the purchase price will be deducted from the Buyer's account.

4.4 In the case of payment on delivery, the Seller reserves the right to add the cost of cash on delivery to the amount of the order according to the current price list of the carrier.

4.5 The prices of the Goods are inclusive of value added tax ("VAT"), unless it is expressly stated in the price that the price is exclusive of VAT.

4.6 The Seller reserves the right to provide the Buyer with various discounts, promotions related to the purchase price or its individual parts (e.g. transport) upon fulfillment of the conditions set by the Seller (e.g. the specified order amount).

5. Rights and obligations arising from the concluded purchase contract

5.1 The Seller is obliged to hand over the ordered goods to the Buyer for the agreed price and the Buyer is obliged to take over the goods and pay the purchase price according to clause 4.1 to the Seller.

5.2 In the event of a breach of the terms and conditions of the Purchase Contract or the Terms and Conditions by the Buyer, the Seller reserves the right to withdraw from the Purchase Contract. In such a case, the Buyer shall be obliged to reimburse the Seller for all costs associated with its order, in particular the costs of sending the goods, unless the Buyer accepts them.

5.3 The Buyer is obliged to provide correct and truthful data when ordering goods. The data necessary for the conclusion of the purchase contract provided by the Buyer shall be considered correct by the Seller.

5.4 All notifications by the Seller in any way related to the Order or the Purchase Contract may be delivered to the Buyer at the email address provided by the Buyer.

6. Delivery of goods

6.1 Delivery time

6.1.1 The Seller undertakes to dispatch the Goods to the Buyer at the earliest possible date. The Seller undertakes to  deliver the Goods to the Buyer within ten days of the purchase price for the Goods being credited to the Seller's account. In the case of payment on delivery, the Seller undertakes to deliver the Goods to the Buyer within ten days from the date of conclusion of the Contract by the Parties. The delivery time, if specified for the goods, is for information only and will be specified by the Seller upon receipt of the order.

6.1.2 The Seller shall not be liable for any damages caused by delay in sending or delivery of the Goods for any reason whatsoever.

6.2 Transport, delivery and acceptance of goods

6.2.1 The Buyer acquires the ownership right to the purchased goods at the moment of their delivery. The risk of accidental destruction, accidental deterioration and loss of the goods also passes to the buyer at the time of delivery.

6.2.2 The Seller shall deliver to the Buyer a proof of purchase which includes the date of sale, the product designation (name and quantity of the product), the purchase price (indicating the price of the individual product and the total price paid by the Buyer) and the Seller's details (the Seller's business name and registered office), either as part of the delivery of the Goods or in electronic form to the e-mail address specified by the Buyer. The Seller shall send the Buyer a tax receipt in electronic form upon request.

6.2.3 The Buyer is obliged to inspect the Goods before taking delivery.

6.2.4 Upon receipt of the Goods, the Buyer is obliged to check the integrity of the packaging of the Goods and inform the Seller in the event of any defects. By signing the delivery note, the Buyer confirms that the packaging of the consignment containing the Goods was intact and undamaged.

6.2.5 The Buyer is obliged to make a claim for mechanical damage to the Goods, non-conforming Goods, etc., which were not apparent upon receipt of the consignment of Goods from the Carrier, immediately upon their discovery. The Seller shall not be liable for any damage to the goods caused during their transportation if the Buyer does not immediately report such damage in accordance with paragraphs 6.2.3 to 6.2.5 of these Terms and Conditions;

6.2.6 In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

7. Withdrawal from the purchase contract

7.1 Withdrawal from the Purchase Contract by the Buyer

7.1.1 If the purchase contract is concluded remotely (via an online shop) or outside the Seller's premises and provided that the legally required facts are met, the Buyer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods without giving any reason and without any penalty. The Buyer may also withdraw from a distance contract or a contract concluded outside the Seller's premises, the subject matter of which is the delivery of the goods, before the withdrawal period has started.

7.1.2 If the Buyer notifies the Seller within the statutory 14-day period in accordance with these Terms and Conditions that it withdraws from the Purchase Contract, the Purchase Contract shall be cancelled from the outset. The Buyer may exercise the right to withdraw from the Contract in paper form or in the form of a record on another durable medium (hereinafter referred to as the "notice of withdrawal"). The Buyer may use the model withdrawal form set out in clause 7.1.18.

7.1.3 The period for withdrawal from the contract of sale shall be deemed to have been observed if the Buyer sends a notice to the Seller on the last day of the period at the latest that he withdraws from the contract of sale.

7.1.4 In case of doubt about delivery, the notice of withdrawal sent by the Buyer shall be deemed to have been delivered by the expiry of the time appropriate to the method of delivery used, if the Buyer can prove that the notice of withdrawal was sent to the address notified by the Seller to the Buyer prior to the conclusion of the contract (the business name and registered office or place of business of the Seller or the person on whose behalf the Seller is acting), or § 15 para. 1(a) to (c) of the Consumer Protection Act (the seller's e-mail address) or to another address notified by the seller to the buyer after the conclusion of the contract. The notice of withdrawal shall be deemed to have been delivered on the day of its dispatch to the Seller at the address referred to in the first sentence, unless the postal item containing the notice of withdrawal cannot be delivered to the Seller for reasons pursuant to a special regulation.

7.1.5 The Buyer has the right to unpack and test the goods within this period after receipt in a manner similar to the usual way when buying in a traditional "bricks and mortar" shop, to the extent necessary to determine the nature, characteristics and functionality of the goods. If the buyer withdraws from the purchase contract within the statutory 14-day period, the buyer shall be liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to ascertain the nature and functionality of the goods.

7.1.6 The Buyer acknowledges that it cannot withdraw from a contract of sale, the subject of which is in particular (i) the delivery of goods manufactured to the Buyer's specifications or custom-made goods, ((ii) the delivery of goods subject to rapid deterioration or perishability, (iii) the delivery of goods enclosed in protective packaging that is not suitable for return for health or hygiene reasons,   if the protective packaging has been broken after delivery (e.g. (iv) the delivery of goods which, due to their nature, may be inextricably mixed with other goods after delivery.

7.1.7 The Buyer shall, within 14 days from the date of withdrawal from the Contract, send back the Goods or hand them over to the Seller or to a person designated by the Seller to collect the Goods; this does not apply if the Seller proposes to collect the Goods in person or through a person designated by the Seller. The time limit under the first sentence shall be deemed to have been complied with if the buyer sends the goods to the seller no later than the last day of the time limit. The Buyer is obliged to deliver the goods to the Seller complete, including all parts, accessories and complete documentation, undamaged, preferably in their original packaging and unused. The goods must be sent to the Seller's registered office address: Štúrova 101/802, 059 21 Svit or return it in person at the Seller's establishment at SNP 142, 059 21 Svit or to a person authorized by the Seller.

7.1.8 The Buyer is obliged to bear the costs of returning the goods after withdrawal from the contract according to the preceding paragraphs, and if the Buyer withdraws from the contract concluded at a distance, also the costs of returning the goods which, due to their nature, cannot be returned by post.

7.1.9 If the Buyer withdraws from the Purchase Contract rightfully, the Seller shall, within 14 days from the date of delivery of the notice of withdrawal, refund to the Buyer all payments received from the Buyer under or in connection with the Contract, including the costs of transport, delivery, postage and other costs and charges.

7.1.10 The Seller shall refund to the Buyer all payments under clause 7.1.9 to the extent corresponding to the withdrawal from the Contract if the Buyer has not withdrawn from the entire Contract. The Seller may not charge the Buyer additional costs for transport, delivery, postage and other costs and charges.

7.1.11 The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a method of delivery other than the cheapest normal method of delivery offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.

7.1.12 The Seller shall not be obliged to refund the Buyer's payments under clause 7.1.9 on withdrawal from the Contract of Sale before the Goods have been delivered to the Buyer or until the Buyer proves that the Goods have been sent back to the Seller, unless the Seller proposes to collect the Goods in person or through a person nominated by the Seller.

7.1.13 The Seller is obliged to refund to the Buyer the payments under clause 7.1.9 in the same manner as used by the Buyer when making the payment; this is without prejudice to the Seller's right to agree with the Buyer on another method of payment, provided that the Buyer will not be charged any fees in connection with the payment.

7.1.14 If the Buyer withdraws from the Purchase Contract unjustifiably and still sends the Goods to the Seller, the Goods will not be accepted or will be sent back at the Buyer's expense.

7.1.15 Before concluding a distance contract or a contract concluded outside the Seller's premises or before the Buyer sends an order, if the contract is concluded on the basis of an order of the Buyer, the Seller shall clearly and comprehensibly notify the Buyer of the Buyer's right to withdraw from the contract pursuant to § 19 par. 1 of the Consumer Protection Act, the conditions, time limit and procedure for exercising the right of withdrawal; the Seller shall also provide the Buyer with the model withdrawal form referred to in clause 7.1.18.

7.1.16 The Buyer may withdraw from the Contract only in relation to a specific product or products if the Seller has supplied or provided more than one product under a distance contract or a contract concluded away from the Seller's premises.

7.1.17 Unilateral set-off of claims of the Seller and the Buyer arising from the withdrawal from the Contract pursuant to clause 7.1.1 is prohibited.

7.1.18 The Seller has published on its website a sample form for withdrawal from the contract by the Buyer: Distance Withdrawal Form

7.2 Withdrawal from the Purchase Contract by the Seller 

7.2.1 The Seller is entitled to withdraw from the purchase contract in the case if he is unable to deliver the ordered goods under the terms agreed in the purchase contract, or if he is unable to deliver the ordered goods for reasons not attributable to him at all. 

7.2.2 The Seller shall also have the right to withdraw from the Purchase Contract if the supplier of the ordered goods has significantly changed the prices to the Seller, if there have been significant changes in the prices of transport of the goods, or if the Seller discovers that the goods have been mistakenly offered at an incorrect price and the Buyer has not accepted the relevant change to the Purchase Contract (increase in the price of the goods) or increase in the cost of transport.

7.2.3 The Buyer acknowledges that the Seller has no obligation to enter into a Purchase Agreement with the Buyer. The Buyer further acknowledges that the Seller shall be entitled to withdraw from the Purchase Contract entered into with the Buyer who has breached its obligation in a material way in any previous relationship relating to obligations with the Seller.

7.2.4 If the Seller withdraws from the Purchase Contract, the Seller is obliged to immediately inform the Buyer of this to the e-mail address provided by the Buyer and to refund the full purchase price of the Goods to the Buyer, if it has already been paid.

8. Liability for defects

8.1 The Seller is obliged to deliver the goods in accordance with the concluded purchase contract, i.e. in accordance with the agreed requirements and general requirements. The sold item (i.e. The goods) are in accordance with the agreed requirements if, in particular, (i) they correspond to the description, type, quantity and quality defined in the contract; (ii) they are suitable for the specific purpose to which the buyer has made the seller aware at the latest when concluding the contract and to which the seller has agreed; (iii) is characterized by the ability to perform the functions defined in the contract with respect to its purpose (hereinafter referred to as "functionality"); (iv) is characterized by the other features defined in the contract;  (v) is delivered with all accessories defined in the contract; (vi) is delivered with instructions for use as defined in the contract. The item sold complies with the general requirements if (vii) it is suitable for all the purposes for which an item of the same kind is normally used, taking into account in particular the legislation, technical standards or codes of practice applicable to the relevant industry if technical standards have not been drawn up; (viii) it corresponds to the description and quality of the sample or model made available by the seller to the buyer prior to the conclusion of the contract; (ix) is supplied with such accessories, packaging and instructions, including assembly and installation instructions, as the buyer may reasonably expect; and (x) is supplied in the quantity, quality and with the characteristics, including functionality, compatibility, safety and ability to retain its functionality and performance under normal use ("durability"), which are normal for a thing of the same kind and which the buyer may reasonably expect having regard to the nature of the thing sold.

8.2 The sold item is defective if it does not comply with the agreed requirements and general requirements or if its use prevents or restricts the rights of a third party, including intellectual property rights.

8.3 The Seller shall be liable for any defect in the sold item (goods) at the time of delivery and which becomes apparent within two years from the delivery of the item. If the defect manifests itself within two years of delivery, it shall be presumed to be a defect which the goods already had at the time of delivery. This shall not apply if the contrary is proved or if the presumption is incompatible with the nature of the object or the defect.

8.4 If the Seller is liable for a defect in the sold item, the Buyer has the right to have the defect removed by repair or replacement, the right to a reasonable discount on the purchase price or the right to withdraw from the purchase contract.

8.5 The Buyer may refuse to pay the purchase price or part thereof until the Seller has fulfilled the obligations arising from the liability for defects, unless the Buyer is in default in the payment of the purchase price or part thereof at the time of the defect. The buyer shall pay the purchase price without undue delay after the seller has fulfilled its obligations.

8.6 The Buyer may only exercise the rights of liability for defects, including the right under clause 8.5, if he has pointed out the defect within two months of discovering the defect, but at the latest within two years of the delivery of the item. The Buyer shall be entitled to compensation from the Seller for the costs reasonably incurred by the Buyer in connection with pointing out a defect for which the Seller is liable and exercising the rights of liability for defect. The buyer must exercise the right under the previous sentence of this clause with the seller no later than two months after delivery of the repaired or replacement item, payment of a price discount or refund of the price after withdrawal from the contract, otherwise the right shall lapse.

8.7 Exercise of rights under liability for defects does not exclude the buyer's right to compensation for damages incurred as a result of the defect.

8.8 The Buyer is entitled to complain about defects in the Goods by means of remote communication at the address of the Seller's registered office: Štúrova 101/802, 059 21 Svit. Štúrova 101/802, 059 21 Svit.

8.9 When pointing out a defect, the buyer is obliged to present proof of payment of the purchase price, describe the defect and indicate how the defect manifests itself.

8.10 The Seller shall provide the Buyer with a written confirmation of the defect immediately after the Buyer has pointed out the defect. The Seller shall specify in the acknowledgement of the defect the period within which the defect shall be rectified. The Seller shall remedy the defect within a reasonable time. Reasonable time means the shortest time necessary for the Seller to assess the defect and to repair or replace the item, taking into account the nature of the item and the nature and severity of the defect. The period of time notified under the preceding sentence may not be longer than 30 days from the date on which the defect was identified, unless a longer period is justified by an objective reason beyond the control of the seller.

8.11 If the Seller denies liability for defects, the Seller shall notify the Buyer in writing of the reasons for the denial. If the Buyer proves the Seller's liability for the defect by an expert opinion or an expert opinion issued by an accredited person, an authorised person or a notified person, the Buyer may repetitively criticise the defect and the Seller may not refuse liability for the defect; Section 621(3) shall not apply to the repetitive criticism of the defect. The buyer must claim the right to reimbursement of the costs associated with the expert opinion and the expert opinion from the seller no later than two months after the delivery of the repaired or replacement item, the payment of the price discount or the refund of the price after withdrawal from the contract, otherwise the right shall lapse.

8.12 If, prior to the conclusion of the contract or, if the contract is concluded on the basis of an order of the Buyer, prior to the dispatch of the order, the Seller has informed the Buyer that defects may also be raised with another person, the act or omission of that person shall be deemed to be an act or omission of the Seller for the purposes of liability for defects.

8.13 The Buyer has the right to choose to remove the defect by replacing the item or repairing the item. The Buyer may not choose a method of remedying the defect which is not possible or which would cause the Seller disproportionate costs in comparison with the other method of remedying the defect, having regard to all the circumstances, in particular the value which the item would have without the defect, the seriousness of the defect and whether the other method of remedying the defect would cause the Buyer significant inconvenience.

8.14 The Seller may refuse to remedy a defect if repair or replacement is not possible or would involve disproportionate costs having regard to all the circumstances, including those under clause 8.13 of the second sentence.

8.15 The Seller shall repair or replace the item within a reasonable time (clause 8.10) after the Buyer has pointed out the defect, free of charge, at its own expense and without causing serious inconvenience to the Buyer, taking into account the nature of the item and the purpose for which the Buyer has requested the item.

8.16   For the purpose of repair or replacement, the Buyer shall hand over or make available the item to the Seller or to a person referred to in clause 8.12.

8.17 The Seller shall deliver the repaired item or a replacement item to the Buyer at its own expense in the same or similar manner as the Buyer delivered the defective item to the Seller, unless the parties agree otherwise. If the Buyer fails to take possession of the item within six months of the date on which he should have taken possession of it, the Seller may sell the item. If the item is of greater value, the seller shall give the buyer prior notice of the intended sale and a reasonable additional period of time to take possession of the item. Immediately after the sale, the seller shall pay to the buyer the proceeds of the sale of the item after deducting the costs reasonably incurred by the seller in storing and selling the item, if the buyer claims a right to a share of the proceeds within a reasonable period of time specified by the seller in the notice of intended sale of the item. The seller may destroy the thing at his own expense if it has not been sold or if the anticipated proceeds of sale will not be sufficient to cover even the costs which the seller has reasonably incurred in keeping the thing and the costs which the seller would necessarily have incurred in selling it.

8.18 When removing a defect by replacing the item, the Seller is not entitled to compensation for damage caused by normal wear and tear of the item and to remuneration for normal use of the item before its replacement.

8.19 The Seller shall be liable for defects in the replacement item pursuant to clause 8.3 of this Article.

8.20 The Buyer has the right to a reasonable discount on the purchase price or may withdraw from the purchase contract without providing an additional reasonable period of time pursuant to § 517 (1) of the Civil Code, if the Buyer has the right to a reasonable discount on the purchase price or may withdraw from the purchase contract without providing an additional reasonable period of time pursuant to § 517 (1) of the Civil Code, if;

1. (a) the seller has not repaired or replaced the item,
2. b) the Seller has not repaired or replaced the item in accordance with clause 8.16,
3. c) the Seller has refused to remedy the defect pursuant to clause 8.14,
4. (d) the item has the same defect despite the repair or replacement of the item,
5. (e) the defect is of such a serious nature as to justify an immediate reduction of the purchase price or withdrawal from the contract of sale; or
6. (f) the seller has declared or it is apparent from the circumstances that he will not remedy the defect within a reasonable time or without causing serious inconvenience to the buyer.

8.21 In assessing the Buyer's right to a discount on the purchase price or to withdraw from the contract of sale pursuant to clause 8.20 (d) and (e), all circumstances shall be taken into account, in particular the type and value of the item, the nature and seriousness of the defect and the Buyer's ability to be objectively required to have confidence in the Seller's ability to rectify the defect. 

8.22 The discount on the purchase price must be proportionate to the difference between the value of the thing sold and the value it would have had if it were free from defects.

8.23 The Buyer may not withdraw from the Purchase Contract pursuant to clause 8.20 if the Buyer has contributed to the defect or if the defect is insignificant. The burden of proving that the Buyer has contributed to the defect and that the defect is negligible shall be on the Seller.

8.24 If the contract relates to the purchase of more than one item, the buyer may withdraw from the contract only in relation to the defective item. In relation to the other things, he may only rescind the contract if he cannot reasonably be expected to have an interest in retaining the other things without the defective thing.

8.25 The Buyer shall return the item to the Seller at the Seller's expense upon withdrawal from the Contract or part thereof.

8.26 Upon withdrawal from the Contract, the Seller shall refund the Purchase Price to the Buyer no later than 14 days from the date of return of the item to the Seller or upon proof that the Buyer has sent the item to the Seller, whichever is earlier.

8.27 The Seller shall refund the Purchase Price to the Buyer or pay the Buyer a discount on the Purchase Price in the same manner as used by the Buyer in paying the Purchase Price, unless the Buyer expressly agrees to a different method of payment. All costs associated with the payment shall be borne by the Seller.

8.28 The Seller shall not be entitled to compensation for damage caused by normal wear and tear of the item and to remuneration for normal use of the item before withdrawal from the contract of sale.

8.29 If a defect for which the Seller is liable is the result of an act or omission of another person in the same supply chain, the Seller shall be entitled to compensation against that person for the costs reasonably incurred by the Seller as a result of the Buyer's allegation of the defect and the exercise of the right of liability for defects pursuant to clauses 8.4 to 8.7.

9. Privacy policy

9.1 When processing personal data, the Seller shall comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC and Act No.18/2018 Coll. on the protection of personal data and on amending and supplementing certain laws, as amended.

9.2 Detailed information on how the Seller collects, processes and protects Buyers' personal data is set out in the Privacy Policy at https://prolenshop.sk/ochrana-osobnych-udajov/.

10. Alternative Dispute Resolution

10.1 The Buyer has the right to contact the Seller with a request for redress (by email to info@prolenshop.sk) if a dispute arises between the Buyer and the Seller arising from the exercise of liability for defects or if the Buyer believes that the Seller has violated other rights of the Buyer as a consumer. If the Seller has responded to the request under the previous sentence of this point in a negative manner or has not responded to it within 30 days from the date of its dispatch, the Buyer shall have the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as "ADR") pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts, as amended (hereinafter referred to as "Act No. 391/2015 Coll."). ADR entities are authorized legal entities pursuant to § 3 of Act No. 391/2015 Coll. The buyer may submit a proposal in the manner determined pursuant to § 12 of Act No. 391/2015 Coll.

10.2 The Buyer may also lodge a complaint via the RSO's alternative dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN 

10.3 Alternative Dispute Resolution may only be used by a natural person who is not acting within the scope of his/her business, employment or profession when concluding and executing the Purchase Contract. Alternative dispute resolution only applies to a dispute between a buyer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution applies only to distance contracts. Alternative dispute resolution shall not apply to disputes where the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

10.4 The alternative dispute resolution body is the Slovak Trade Inspection. Information on the relevant alternative dispute resolution body is provided on the website: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi

11. Final provisions

11.1 These Terms and Conditions shall come into force on 01.07.2024.

11.2 In the event that any provisions of these Terms and Conditions are invalid or ineffective for any reason, this shall not invalidate or render ineffective the remaining parts of the Terms and Conditions or the Contract of Sale.

11.3 The Seller is entitled to change the terms and conditions at any time, however, the terms and conditions in the wording effective as of the date of conclusion of the purchase contract shall be valid for a particular purchase contract.

11.4 If the relationship established by the Purchase Contract contains an international (foreign) element, the Parties agree that the relationship established by the Purchase Contract, as well as any disputes arising therefrom, shall be governed by the law of the Slovak Republic.

11.5 The supervisory authority for the protection of the Buyer as a consumer is the Slovak Trade Inspection, SOI Inspectorate for the Prešov Region, Obrancov mieru 6, 080 01 Prešov, tel.: +421 51/7721 597.

11.6 The Parties agree that the courts of the Slovak Republic shall have jurisdiction to hear any disputes between the Seller and the Buyer.

11.7 The Buyer agrees to the use of remote means of communication when concluding a purchase contract in the online store.